Privacy Policy

Last update: 23/04/2025

1. Sources of Personal Data

This Policy applies to Personal Data we collect from or about the consumer through the methods described below (see Section 2), from the following sources:

Mircatto Websites: Consumer-directed websites operated by or on behalf of Mircatto, including websites we operate on our own domains/URLs and mini-sites managed on third-party social media platforms such as Facebook ("Websites").

Mircatto mobile sites/apps: Consumer-directed mobile sites or apps operated by or on behalf of Mircatto, such as smartphone apps.

Email, SMS, and other electronic messages: Electronic communications between the consumer and Mircatto.

Offline registration forms: Printed forms and similar data we collect through, for example, postal mail, in-store demos, contests, and other promotions or events.

Data from other sources: Social media, publicly available information.

2. Personal Data We Collect About You and How We Collect It

Depending on how you interact with Mircatto (online, offline, by phone, etc.), we collect various types of information about you, as described below.

Personal contact information: This includes information you provide that allows us to contact you, such as your name, postal address, email address, social media details, or phone number.

Account login information: Any data needed to give you access to your specific account profile, including username/email, consumer name, hashed password, and/or security question and answer.

Demographic information: Information describing your demographic or behavioral characteristics, such as date of birth, age or age range, geographic location (e.g., postal code), favorite products, hobbies and interests, as well as household or lifestyle details.

Technical data about your computer/mobile device: Information about your device used to access our websites or apps, such as your IP address, operating system type, web browser and version. If accessing via mobile (e.g., smartphone), collected data may include device ID, advertising ID, geolocation, and other mobile-specific data.

Website/communication usage information: We collect certain data about your activity when you browse and interact with our websites or newsletters. This includes clicks, viewed pages/content and duration, response times, download errors, and other stats. This is collected via automated technologies such as cookies, flash cookies, and web beacons, and through third-party tracking (e.g., Google Analytics, Adobe DTM, Omniture). You have the right to object to such technologies. See Section 3 for more details.

Consumer feedback: This includes information you voluntarily share with us about your experience using our products and services.

User-generated content: Refers to any content you create and share with us on social media or upload to our websites/apps, such as photos, videos, stories, or similar materials. We collect and publish user-generated content with your permission, in contexts like contests, promotions, community features, and third-party social platforms.

Social media information: Refers to any data you publicly share on social media or allow the platform to share with us, including basic account info (e.g., name, email, gender, birthdate, city, profile photo, username, friend list), and other profile activities. We receive this data when you interact with a Mircatto app on social platforms or use features like Facebook Connect. For more details or to opt out, visit the social network's privacy page.

Payment and financial data: Any information required to process an order or used to make a purchase.

3. Cookies/Similar Technologies, Log Files and Web Beacons

Cookies/Similar Technologies: Please refer to our Cookie Notice for how to manage your cookie preferences and details on the cookies we use and their purposes.

Log files: We collect log files to track website activity and gather stats on your browsing habits. These logs are auto-generated and help us fix issues, improve performance, and secure our sites.

Web Beacons: Small code lines that display a graphic image on a web page or email to transfer data to us. They can collect technical information (e.g., IP address) and data on your email interactions (e.g., open time, link clicks). We use beacons on websites or in emails for traffic monitoring, visitor counting, advertising, email auditing/reporting, and personalization.

4. How We Use Your Personal Data

We use your Personal Data for the purposes described below. Not all uses apply to every individual.

Customer service: We use your data to provide support, including responses to inquiries (e.g., order status, product issues, general queries).

Contests, marketing, and promotions: With your consent (when required), we use your data to provide information about products/services (e.g., emails, ads, SMS, phone, mail). Some promotions may occur on third-party websites or social platforms. You can opt out of such uses.

Social media: We use your data when you interact with third-party social features (e.g., "Like" buttons), for ad targeting and social media communication. See those platforms’ privacy policies to manage preferences.

Personalization (online and offline): With consent (where required), we use your data to: (i) analyze preferences, (ii) predict needs, (iii) personalize your experience, (iv) optimize content for your device, and (v) enable interactive features. We may also show tailored promotions based on your profile. This use is voluntary and can be opted out of (see Section 8).

Order processing: We use your data to handle and ship orders, send updates, verify identity, and detect fraud. This includes personal and payment data.

Other general purposes: Includes internal research, marketing studies, and campaign effectiveness analysis. We may consolidate multiple customer accounts and use data to ensure safety.

Legal reasons or merger/acquisition: If Mircatto is acquired or merges, your data may be shared with legal successors. We may also disclose data to third parties to comply with the law or protect rights/safety.

5. Disclosure of Your Personal Data

Besides Mircatto (see Section 11 for data controller details), we may share your data with:

Service providers: External companies helping with operations (e.g., order/payment processing, fraud detection, customer service, website management, data analysis). These providers access data solely to perform specified tasks under confidentiality agreements.

Credit agencies/debt collectors: Used for credit checks or collecting unpaid invoices, where legally allowed.

Third parties using your data for their own marketing: Only if you consent. We do not sell or license your data otherwise.

Legal or merger-related recipients: Data may be shared for legal reasons or in the event of a merger/acquisition (see Section 4).

6. Data Retention

We retain your data for as long as needed to fulfill the purposes described in Section 4 or to comply with legal obligations. Data used for personalization is kept as permitted by applicable laws.

7. Disclosure, Storage and/or Transfer of Your Personal Data

We implement reasonable measures to protect your data. These protections do not apply to publicly shared info (e.g., on social media).

Who can access your data: Only authorized Mircatto staff with a need to know, depending on the purpose (e.g., customer support staff).

Operational environments: We store data in secure environments with reasonable safeguards. Internet transmission is not fully secure, so we cannot guarantee full security during data transfers.

Your responsibilities: Use strong passwords, don’t share them, and log out of public/shared devices. Use available privacy controls on our sites/apps.

Data transfers: Your data may be transferred/stored outside your country (e.g., Switzerland, Luxembourg), potentially in jurisdictions with lower protection standards. By accepting this Policy, you consent to such transfers.

8. Access to Your Personal Data

Access to Personal Data. Where required by law, the consumer, their successors, representatives, and/or agents have the right to access, review, and request a physical or electronic copy of the information held about them. The consumer also has the right to request information regarding the source of their Personal Data.

These rights may be exercised by writing to us at Mircatto, Unipessoal Lda, Rua da Sapeira 1, 4805-033 Brito, and including a copy of your identification or equivalent data (when requested by us and permitted by law). If the request is submitted by someone other than the consumer, without providing evidence that the request is lawfully made on their behalf, the request will be rejected.

Please note that any identification provided to us will only be processed in accordance with, and to the extent permitted by, applicable laws.

Modification and Deletion of Personal Data. Where provided by law, the consumer, their successors, representatives, and/or agents may (i) request the deletion, correction, or review of their Personal Data; (ii) object to data processing; (iii) limit the use and disclosure of their Personal Data; and (iv) withdraw consent to any of our data processing activities.

Please note that, in certain circumstances, we may not be able to delete your Personal Data without also deleting your consumer account. We may be required to retain some of your Personal Data after you request its deletion, in order to comply with our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to meet our business needs.

Where available, our Websites feature a specific tool through which you can review and edit the Personal Data you have provided. Please note that we require our registered consumers to verify their identity (e.g., username/email address, password) before accessing or making changes to their account information. This process helps prevent unauthorized access to your account.

Nevertheless, consumers may also exercise their rights by writing to us at Mircatto, Unipessoal Lda, Rua da Sapeira 1, 4805-033 Brito, and including a copy of their identification or equivalent data (when requested by us and permitted by law). If the request is submitted by someone other than the consumer, without providing evidence that the request is lawfully made on their behalf, the request will be rejected.

Please note that any identification provided to us will only be processed in accordance with, and to the extent permitted by, applicable laws.

9. Your Choices Regarding How We Use and Disclose Your Personal Data

We strive to offer you choices regarding the Personal Data you provide to us. The following mechanisms give you control over your Personal Data:

Cookies/Similar Technologies. You can configure your browser to refuse all or some browser cookies or to alert you when cookies are being used. Please refer to Section 3 of this Policy for more details.

Advertising, Marketing, and Promotions. If you want your Personal Data to be used by Mircatto to promote its products or services, you can indicate this by ticking the relevant box(es) on the registration form or by responding to questions asked by our sales representatives or in stores. If you decide to stop receiving such communications, you can unsubscribe at any time by following the instructions provided in each notification. To opt out of receiving marketing communications via any channel, including third-party social networks, you can do so by accessing our Websites/apps and adjusting your user preferences in your account profile by deselecting the relevant boxes. Note that even if you opt out of marketing communications, you may still receive administrative messages from us, such as order confirmations, transaction notices, account activity updates (e.g., account confirmations, password changes, etc.), and other important communications.

Personalization (offline and online). Where required by law, if you want your Personal Data to be used by Mircatto to provide you with a personalized experience, you may indicate this by ticking the relevant box(es) on the registration form or responding to questions from our sales staff or in stores. If you later choose to stop receiving this service, you can opt out at any time by accessing our Websites/apps and adjusting your user preferences in your account profile by deselecting the relevant boxes.

Interest-Based Advertising. We may partner with advertising networks and other advertising service providers (“Advertising Service Providers”) for advertising purposes, both on our behalf and for third parties, across the Internet. Some of these advertisements may be tailored to your interests based on information collected over time from Mircatto sites or independent websites. You can visit www.aboutads.info/choices for more information on this type of advertising and how to opt out of interest-based advertising by companies participating in the Digital Advertising Alliance (DAA) self-regulation program. Additionally, you can opt out of such advertising in mobile apps from companies participating in the DAA's AppChoices app by downloading the app from your iOS or Android app store. You may also prevent precise location data collection from a mobile device by adjusting the location service settings on your device. We adhere to the DAA self-regulation principles. You will still receive advertising, but it may be less tailored to your interests.

10. Changes to Our Policy

If we change the way we process your Personal Data, we will update this Policy. We reserve the right to change our practices and this Policy at any time, so please check this page frequently to see any updates or changes to our Notice.

11. Data Controllers and Contact

If you have any questions or comments about this Policy or our privacy practices, or if you wish to make a complaint about our compliance with applicable privacy laws, please contact us at: Mircatto, Unipessoal Lda, Rua da Sapeira 1, 4805-033 Brito.

We will acknowledge and investigate any complaint about how we handle Personal Data (including complaints regarding violations of your rights under applicable privacy legislation).

Data Controllers

Mircatto, Unipessoal Lda
Rua da Sapeira 1
4805-033 Brito

Responsible for

All activities

Mon. 12:00/13:30 - 19:00/21:00

Wed. 12:00/13:30 - 19:00/21:00

Thu. 12:00/13:30 - 19:00/21:00

Fri. 12:00/13:30 - 19:00/21:00

Sat. 12:00/13:30 - 19:00/21:00

Sun. 12:00/13:30 - 19:00/21:00

R. Pereiras 19, Sande (São Martinho)

(+351) 253 573 068
Call to national fixed network

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